OUR RETURN POLICY
We want you to love our inspired accessories as much as we do! If for any reason you’re not completely happy with an item, please let us know and we will gladly exchange it or issue a store credit; refunds are not available.
All you have to do is include a copy of the receipt/invoice/shipping package, please explain reason for exchange, and send us the item you wish to exchange. You are responsible for the cost of return shipping, but we will send you a replacement for no additional shipping charge.
Please send items to:
Mulberry & Grand
168 Mulberry Street
New York, NY 10013
All eligible items can also be exchanged at any of our Mulberry & Grand retail locations.
Before exchanging any items, please note:
- Defective items must be reported within 10 days of receipt of your purchase.
- Items must be exchanged within 30 days of receipt of your purchase.
- Items must have original tickets and be in their original condition.
- Items that have been worn, laundered or altered in any way cannot be accepted.
- All sales are final on discounted, marked down or clearance items.
- Earrings, bodysuits, swimwear, underwear, fragrance, and beauty products are "final sale" and cannot be exchanged unless the merchandise was found to be defective.
- Gift cards cannot be returned or redeemed for cash value. Lost or stolen gift cards will not be replaced.
- Please allow up to 15 business days to process an exchange.